Refund policy

For all coffee's:

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order. No questions asked, and no need to return anything.
If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged, you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

 

For all other merchandise: 

Again, we want our valued customers to feel comfortable trying us out. Our valued customers always come first. Therefore, for all NON-Coffee merchandise, for any reason at all, if you have any issues or problems, please contact us first at: support@angrybearcoffee.com. If it is within 21 days from the day an order was shipped out, we will accept your return and offer a full refund, including the shipping cost. After 21 days following its original shipping date, contact us via email, and we will work with you on a case-by-case basis. 

PLEASE...before you complete your order, double check to make sure you are ordering the correct size, and also double check you're billing and shipping address to confirm that it is all correct. To err is human, so always double check before you submit your final order. 

Again, always contact us first for any reason at support@angrybearcoffee.com

If an order failed to deliver.

After you have emailed us first, the first thing we will check is to make sure that you filled out the billing and shipping information correctly. Angry Bear Coffee will NOT be responsible for customer error. If a package failed to deliver, and we find out that it was customer error; the customer will be responsible for any returns and re-shipments. If all of the billing and shipping information was filled out correctly, and the fault is found with the shipping company, then Angry Bear Coffee will cover the loss, and issue a refund or re-shipment of the order.

If an order is returned by customer: Again, send us an email first at support@angrybearcoffee.com

     If it's because of damaged or mislabeled items: Printful prides themselves on unparalleled product quality. That is why all orders go through a 3-step quality check before they ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged "during shipment", then Printful will take full responsibility and provide free replacement. But you must contact us first! HOWEVER, please keep in mind of the 21 days that starts on the day an order is shipped. 21 days is more than sufficient time to check your order and respond back to us. Anything past that initial 21 days, may have to go on a case-by-case basis; and there would be no guarantees after that time period has passed.

     If you have buyer's remorse: All valued customers will have 21 days after an order was shipped to figure that out. Once that initial 21 days has passed, you own it. 

     If there is an issue with size exchanges: Again, always double check your sizes before you hit that "submit order button". If you had made a mistake then again, you have 21 days after the shipment date of the order to try it on and make sure it fits. Contact us first at support@angrybearcoffee.com. We will do our best to serve you, and in many cases if it's within the 21-day time-frame, Angry Bear Coffee will pay for the return shipping and issue an exchange for the correct size(s). Please do NOT place any orders if you are traveling or are preparing to travel before any orders are delivered. Our 21 days is more than sufficient for our valued customers. Anything past that 21-day period will be subject to a case-by-case situation; but be prepared to own the product after that point in time. 

If an order is lost in transit: Please give a reasonable amount of time for an order to arrive in shipping. Also, if an order is placed during the second week of November or during the month of December, then allow for extra delivery time for the holiday delivery season. Most carriers get backed up during the holidays, so please exercise more patience. But in all cases, contact us first at: support@angrybearcoffee.com. We will help you track your package and assist you in making any necessary claims of a package that is lost in transit.